End to End Support

Wireless Innovations has been in the wireless industry for over 19 years. Our team consists of employees that have extensive knowledge in the industry an offer valuable support for our customers. Wireless Innovations prides itself on our customer service model, “Our Customers Come First.” Our job is to ensure the customer has a hassle-free mobility experience from pre-deployment to post deployment. We support or customers not only at the initial implementation of a deployment but for the entire life cycle. Our team not only handles administrative questions but can assist with basic trouble shooting, porting questions, billing inquiries and returns. Additionally, we have tier 3 support for our router and or IoT customers and offer configuration and training for admin’s on MDM accounts.

Lastly, our job is to make your life easier. Wireless Innovations understands the importance of ongoing support and management to an account. WI has experienced and dedicated sales and support teams to assist you every step of the way. Our team’s knowledge and professionalism provide customers with top notch service, this why we have had 19 years of success in the wireless industry.

Staging and Kitting Services

Staging

Creating a repeatable, reliable process will ensure that all application components and setup criteria are performed properly for end user.

• Battery Charged
• Contact list loaded
• Policy set ups
• MDM app loaded
• SIM activation

Testing Environment

WI will create a test plan that fits your needs to ensure “out-of-the-box” functionality for end users.

Testing the devices guarantees that the device is provisioned properly and all basic application and hardware functionality are working correctly when the end user receives the device.

Kitting

Wireless Innovations personnel pack all kits. Each kit will be packaged with the specific information that the company wishes to have in the package.

• Barcode labeling/asset management
• Customized user training guide instructions or Company Wireless Policy
• Help Desk support information
• Labeling: end user, sales id, phone number, pin etc.
• Include cost center, group list, sales id etc.

Shipping & Tracking

WI’s portals provide management with a high-level, yet detailed summary of all orders processed. Visibility into your deployment schedule and device shipments are important factors, WI offers a customized online ordering, shipping and tracking portal.

Capability to assign bar-code labeling for asset tracking purposes to the outside of the shipping box.

Device Spares & Inventory Management

Device Spares

So your employees can stay focused on business, Wireless Innovations offers your company an option to have WI administer the swaps/replacements for your end users. This service can offer a seamless and quick transition for your personal. If you wish to house inventory at Wireless Innovations’ warehouse, WI will then process the order within one business day and ship the device for next day delivery.

If needed, hot spares are staged and kitted so the end user has an “out of the box” device as soon as possible with minimal downtime.

Inventory Management

For the purpose of advance exchange and flawless replacement, Wireless Innovations offers customers the option to house devices at our inventory warehouse facility. This program is utilized for several of our accounts and they view it as a “must have” so their employees have minimal down time of their device.

Wireless Innovations currently occupies facilities in Totowa, NJ with access to major interstate highways, airports and carrier services.

The warehouse area has limited entry points and is key access only. Surveillance cameras and a centrally monitored alarm system are utilized in the inventory warehouse to provide maximum security. Additionally, we are fully insured.